Hans K Return and Refund Policy

Return and Refund Policy

According to the EU consumer rights, consumers have the right to cancel their purchase within 14 days from the date of receipt of the goods. The right of cancellation applies to goods in unchanged condition and must be returned in the original packaging.
When you exercise the right of cancellation or exchange, you, as the customer, are responsible for the return shipping costs. In case of a return, please contact info@hansk.se to obtain a reference number. As soon as the item is back with us and inspected by our service department, a refund/adjustment will be made after deducting the shipping cost from the amount.
In case of a return of a complained item, we cover the return cost. In case of any complaint disputes, we follow the recommendations of the General Complaints Board. A valid complaint assumes that all care instructions have been followed and normal care has been observed.
It is important that the return shipment is well packaged in the original packaging to avoid damage during return.
Hans K offers special products outside the standard range, and here the right of return is limited and decided on a case-by-case basis before order confirmation.

Returns

Accept returns for both defective and non-defective products

Exchanges

Accept exchanges

Product condition & Window

Product condition

New only

Window

14 days

Method & Fees

Method

By mail

Return label

Download and print, Free

Restocking fees

No cost

Refund processing time

30 days

Company Information
Hans K / Global Furniture in Skene AB
Redskapsgatan 5
511 62 Skene Sweden
VAT / Org. No.: 556247-3875
E-mail: info@hansk.se